Updating call lights doctor office

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Covered entities must provide aids and services when needed to communicate effectively with people who have communication disabilities.

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Video relay service (VRS) is a free, subscriber-based service for people who use sign language and have videophones, smart phones, or computers with video communication capabilities.

VRI can be especially useful in rural areas where on-site interpreters may be difficult to obtain.

Additionally, there may be some cost advantages in using VRI in certain circumstances.

The ADA requires that title II entities (State and local governments) and title III entities (businesses and nonprofit organizations that serve the public) communicate effectively with people who have communication disabilities.

The goal is to ensure that communication with people with these disabilities is equally effective as communication with people without disabilities.

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